Monitoring

Matson Alarm's central station is UL-listed and Five Diamond Awarded!

 

What does this mean to you?

  • When you call our central station, or we contact you regarding an alarm, you will be talking to highly trained and certified dispatchers and service professionals. All of our dispatchers are certified as Advanced Central Station Operators and receive continuous and ongoing training in areas such as false alarm reduction and phone etiquette and courtesy.
  • You can be assured that your security system is being monitored by a reliable and redundant system. This means that all of our systems run in dual, so if one phone line goes down, or an electronic system were to fail, a second system will automatically take over. These systems are checked regularly by Underwriters Laboratories. Also, if your business needs a UL site certificate, we can not only install and monitor your business, we can do all of the paperwork needed to receive the certificate.

How does Central Station monitoring work?

  • Your alarm, whether we installed it or someone else did (we can take over monitoring most alarm systems), is programmed to dial into one of our receivers. This signal tells us your account number and what "zone" was triggered.
  • One of our highly trained dispatchers will call the premises to verify that it is not a false alarm.
  • If there is no answer, or someone answering the phone gives an incorrect response to our dispatcher, they will notify the proper authorities (fire, police, etc.).

Other services offered by our Central Station monitoring.

  • Opening/closing reports--so you know who is entering and exiting your business and at what times.
  • Cellular backup--in case of phone line problems (or if you would like to get rid of your land line altogether) your alarm signals can be sent through a cellular network.
  • Scheduled testing--your system can be set to regularly check in with our equipment. If there is any problem our service department will contact you to help diagnose the problem.

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