Video Verification has been on the security scene for many years, but recently its’ been gaining more traction along with the growth in popularity of security cameras for homes and businesses alike. Verified Response is a policy that many jurisdictions have on whether or not they will respond to alarms. Let’s take a closer look at these two terms and what they mean.
Video Verification means that the monitoring company has video proof that the burglar alarm is not a false alarm. This process is as follows:
- An alarm is triggered
- A video clip is recorded on site
- The clip is sent to the central station with the alarm trigger
- The dispatch operator assesses whether a burglary or other emergency is occurring
- If needed the alarm event is dispatched to the authorities and it is given higher priority than a traditional alarm signal.
Law Enforcement Agencies appreciate verified alarms because they want to catch criminals and crimes in progress as much as the property owner does. There are many surveillance systems that have video verification capabilities and depending on your current system it is possible that the service can be a simple add-on.
Verified Response means that the police agency needs to have proof that the alarm occurring is not a false alarm before they will respond. This can be done in a few ways. Either someone needs to be on the property to verify that a crime was or is being committed. Or your alarm system needs to have verification capabilities and the alarm monitoring center has video or audio that suggests a crime is occurring on the property. Police agencies that have adopted Verified Response will still respond to panic, duress and hold-up alarm signals. Some cities began adopting Verified Response policies around 2010 because around 98% of alarms end up being false alarms. False alarms happen due to improper installation of the alarm system, faulty systems and user error. It is not a policy that many police agencies and cities have approved (San Jose has recently dropped this policy) but here is a list of known jurisdictions that have a verified response policy.